Training Within Industry (TWI)

Training Within Industry (TWI) leverages the role of supervisors and team leaders to

  • Standardize work
  • Increase productivity & quality
  • Reduce training time
  • Work safely
  • Improve morale
  • Solve problems

TWI is an essential element of lean and lean six sigma programs as it provides frontline personnel with the skills and organizational framework for standard work and continuous improvement.

TWI Institute

TDO and the TWI Institute

Training Within Industry's rich history originated in the United States in the 1940s where the program was an unqualified success, boosting industrial production of war material beyond expectations. The Central New York Technology Development Organization (TDO), a member of the U.S. Manufacturers Extension Partnership (MEP), successfully reincarnated the original TWI programs in 2001 and subsequently formed the TWI Institute to oversee the global deployment of the program.

The TWI Institute is the center for education, trainer certification, and connections for the TWI community of practitioners and trainers. It has created a large and rapidly expanding network of certified trainers delivering the TWI Program in the United States and across the globe.

For more information on TWI programs, please visit the TWI Institute

Program Modules

Job Instruction (JI)

Quickly training employees to do a job correctly, safely, and conscientiously

The demands of developing a flexible workforce and training employees require standardized best practices. JI teaches how to effectively breakdown a job and deliver instruction for individual tasks. Developing and delivering training in this structured fashion fosters the conditions for process stability. JI results in reduced training time, less scrap and rework, fewer accidents, and increased job satisfaction.

Job Relations (JR)

Building positive employee relations, increasing cooperation and motivation, and effectively resolving conflict

Job Relations teaches the foundations of positive employee relations; preventing problems from arising and earning loyalty and cooperation. When problems do arise, Job Relations teaches a proven method of resolving them. JR results in increased productivity, improved attendance, better morale, and higher employee retention rates.

Job Methods (JM)

Improving the way jobs are done for continual improvement

The aim of the class is to produce greater quantities of quality products in less time by making the best use of the people, machines, and materials currently available. Participants are taught how to break down jobs into their constituent operations. Every detail is questioned in a systematic manner to generate ideas for improvement. JM yields significant benefits including reduced cost through productivity gains, increased throughput, and reduced work in process.

Job Safety (JS)

Creating a safe workplace

JS provides a framework for supervisors to engage employees in identifying potential hazards and eliminating them in conjunction with their training and knowledge in OSHA and EPA regulations. This class teaches supervisors a method to analyze the chain of events leading to accidents and hazardous situations. JS stresses that the relationship of the supervisor and employees plays a pivotal role in a safe and environmentally responsible workplace.

Problem Solving (PS)

Providing supervisors and other leaders with higher level problem solving skills

Problem Solving is the next logical step for the organization looking to go to the next level after implementing one or more “J” classes. It incorporates the other modules seamlessly into the four step problem solving model. Results include proper identification of problem points, effective solutions, and continuous improvement.”

TDO’s TWI Institute Certified trainers

Several TDO staff members are TWI Institute Certified Trainers, helping clients leverage TWI to sustain lean manufacturing initiatives. Contact us for local references and success stories of TWI at work in Central New York.


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This printout was brought to you by the Central New York Technology Development Organization.